My Design Process

I don't start with the course. I start with the problem. Before I decide what to build, I want to understand what people need to do, what's getting in the way, and whether training is actually the right solution. From there, I design backward from the desired performance and build learning that gives people a chance to practice it.

01 - Analysis 

I meet with stakeholders and SMEs to understand the business goal, clarify expectations, and identify what success looks like.

Then I look at the learner and the performance gap: What are people doing now? What do they need to do differently? And is training actually the right way to get them there?

02 - Design 

I write measurable objectives based on the desired performance, then create a blueprint that maps out the learning experience before development begins.

I think through the content, interactions, practice opportunities, assessments, visuals, and learner flow. I always ask whether each element serves a purpose.

03 - Development

I develop the learning experience using tools such as Storyline, Rise 360, Camtasia, and Canva.

Throughout development, I gather feedback from SMEs and stakeholders to confirm accuracy and alignment with the original goal. I also test interactions, proofread content, check accessibility, and look for anything that could get in the learner's way.

04 - Implementation

I prepare and publish the finished experience for delivery through the organization's Learning Management System, making sure the course is ready for learners and functions as intended.

05 - Evaluation

Completion rates and assessment scores can tell us something, but they're not the whole story.

I look at learner feedback, assessment performance, and business and performance outcomes to understand whether the learning experience helped move the original problem in the right direction.